Legal Document

Refund Policy

Last updated: June 2026 · Kanz — KANZMS · 3 key clauses

01 Nature of Digital Products & Non-Refundability

Because all services and content delivered through the Kanz platform are digital products (training courses, downloadable files, educational materials, software services) that are delivered to the subscriber immediately via the internet or made instantly accessible, they are considered non-returnable and non-refundable once payment has been completed.

Legal basis: This policy is grounded in established legal principles in consumer protection and electronic transaction legislation (including Article 29 of Egyptian Consumer Protection Law No. 181 of 2018, and analogous Arab and international legislation governing e-commerce and digital content), which expressly provide that the consumer's right to withdraw or request a refund is extinguished if the product is intangible digital content that has begun to be executed, downloaded, or viewed, given that the nature of the product prevents it from being returned to its original state once accessed.

02 Exceptional Cases for Payment Processing

Notwithstanding the non-refundable nature of digital products, the platform is committed to addressing the following specific technical and financial errors:

Duplicate charges and billing errors

Cases where subscription fees are charged twice in error for the same service and the same account, or where an amount different from the published price is charged due to a technical fault during processing.

In these cases, excess amounts are refunded as soon as the transaction is confirmed through payment gateway records and matched against the subscriber's account.

Material technical failures (before content consumption)

If the subscriber encounters a material technical failure on the platform's end that completely prevents access to digital content, and the technical support team is unable to resolve the issue within a reasonable timeframe, a refund may be considered — provided the subscriber has not downloaded or consumed any portion of the content.

03 Refund Request Procedure

Step 1: Submit your request

Send refund review requests through the platform's support channels (see Contact Us) within a maximum of 3 days from the date of the transaction.

Step 2: Review and verification

The account status and system records are reviewed to confirm that no digital content has been accessed or downloaded whatsoever (0% consumption rate) to ensure the validity of the request.

Step 3: Processing

Upon approval, the applicable amount is transferred within 5 to 7 business days, after deduction of administrative fees and third-party payment gateway charges.

Important: Under this policy and the nature of digital products, refund requests are not accepted on the basis of content dissatisfaction after viewing, general unhappiness, or a change of mind after purchase.

By using the Kanz platform and completing a purchase, you explicitly and irrevocably acknowledge that you understand the nature of the digital product, and waive your right to withdraw or request a refund after payment and service activation, in accordance with applicable laws and regulations.